Privacy Policy
Last updated: March 2026
1. Who We Are
Companion operates the website www.drinkcompanion.co.uk and is the data controller responsible for your personal data.
If you have any questions about this policy or your personal data, please contact us:
• Email: hello@drinkcompanion.co.uk
• Website: www.drinkcompanion.co.uk
2. What Information We Collect
We may collect the following personal data when you visit our website or place a pre-order:
• Full name
• Email address
• Delivery address
• Order and payment confirmation details
• Messages or enquiries you send us
• Website usage data (pages visited, time on site, browser type) — collected via cookies and analytics tools
Payments are processed securely by Stripe, Inc. We do not store, see, or have access to your full card details at any point. Stripe’s privacy policy is available at stripe.com/gb/privacy.
3. How We Use Your Information
We use your personal data for the following purposes:
• To process and manage your pre-order
• To send order updates, dispatch notifications, and important service communications
• To provide customer support and respond to your enquiries
• To improve our website and the experience of using it
• To send marketing emails — only where you have explicitly opted in
• To meet our legal, tax, and accounting obligations
Pre-order notice: Companion is currently in a pre-order and validation phase. If for any reason we are unable to fulfil your pre-order, we will contact you promptly using the details you have provided, explain the situation fully, and arrange a full refund. Your data will not be used for any other purpose in this event.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
Contract
We process your name, email address, delivery address, and order details because it is necessary to fulfil your pre-order and any resulting contract between us.
Legitimate Interests
We process website usage data to understand how visitors interact with our site, identify technical issues, and improve our services. We have assessed that this processing does not unduly impact your rights or privacy, as the data is used solely to improve the service you receive and is not used for profiling or targeted advertising.
Legal Obligation
We retain certain transaction and financial records to comply with HMRC requirements and other applicable UK laws.
Consent
Where you have opted in to receive marketing communications, we process your email address on the basis of your consent. You may withdraw consent at any time by clicking ‘unsubscribe’ in any marketing email or by contacting us at hello@drinkcompanion.co.uk.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share it only with trusted service providers who help us operate our business. These providers act as data processors on our behalf and are only permitted to use your data for the specific services they provide to us.
Our current third-party providers include:
• Stripe, Inc. — payment processing (stripe.com/gb/privacy)
• Framer — website hosting and delivery (framer.com/privacy)
• Email service providers — for transactional and marketing communications
We will update this list if we engage additional providers. All providers are required to handle your data securely and in accordance with applicable data protection law.
6. International Data Transfers
Some of our third-party providers, including Stripe and Framer, may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent protections recognised under UK law, so that your data receives a comparable level of protection.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
• Order and transaction records — retained for 7 years to comply with HMRC and accounting requirements
• Customer support communications — retained for 2 years
• Marketing data — retained until you unsubscribe or withdraw consent
• Website analytics data — retained in line with our analytics provider’s data retention settings
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be attributed to you.
8. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to request that we limit how we process your data
• Right to object — to object to processing carried out on the basis of legitimate interests
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to withdraw consent — at any time, for any processing based on consent
To exercise any of these rights, please contact us at hello@drinkcompanion.co.uk. We will respond within one calendar month as required by UK law.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
• Website: ico.org.uk
• Phone: 0303 123 1113
9. Cookies
Our website uses cookies — small text files stored on your device — to help the site function and to understand how it is used. We use the following categories of cookies:
Essential Cookies
These are required for the website to operate correctly and cannot be disabled without affecting site functionality. This includes cookies set by our website platform (Framer) and payment provider (Stripe).
Analytics Cookies
These help us understand how visitors use our website, such as which pages are most visited and whether any errors occur. This information is used to improve the site and does not personally identify you.
Marketing Cookies
Where you have opted in to marketing communications, certain cookies may be used to measure the effectiveness of those communications. These are only active with your consent.
You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use parts of this website. For more information about cookies and how to manage them, visit allaboutcookies.org.
10. Children’s Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at hello@drinkcompanion.co.uk and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The most recent version will always be available at www.drinkcompanion.co.uk.
Where changes are material, we will notify you by email if you have an active pre-order or have opted in to communications. The date at the top of this document indicates when the policy was last updated.
Privacy Policy
Last updated: March 2026
1. Who We Are
Companion operates the website www.drinkcompanion.co.uk and is the data controller responsible for your personal data.
If you have any questions about this policy or your personal data, please contact us:
• Email: hello@drinkcompanion.co.uk
• Website: www.drinkcompanion.co.uk
2. What Information We Collect
We may collect the following personal data when you visit our website or place a pre-order:
• Full name
• Email address
• Delivery address
• Order and payment confirmation details
• Messages or enquiries you send us
• Website usage data (pages visited, time on site, browser type) — collected via cookies and analytics tools
Payments are processed securely by Stripe, Inc. We do not store, see, or have access to your full card details at any point. Stripe’s privacy policy is available at stripe.com/gb/privacy.
3. How We Use Your Information
We use your personal data for the following purposes:
• To process and manage your pre-order
• To send order updates, dispatch notifications, and important service communications
• To provide customer support and respond to your enquiries
• To improve our website and the experience of using it
• To send marketing emails — only where you have explicitly opted in
• To meet our legal, tax, and accounting obligations
Pre-order notice: Companion is currently in a pre-order and validation phase. If for any reason we are unable to fulfil your pre-order, we will contact you promptly using the details you have provided, explain the situation fully, and arrange a full refund. Your data will not be used for any other purpose in this event.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
Contract
We process your name, email address, delivery address, and order details because it is necessary to fulfil your pre-order and any resulting contract between us.
Legitimate Interests
We process website usage data to understand how visitors interact with our site, identify technical issues, and improve our services. We have assessed that this processing does not unduly impact your rights or privacy, as the data is used solely to improve the service you receive and is not used for profiling or targeted advertising.
Legal Obligation
We retain certain transaction and financial records to comply with HMRC requirements and other applicable UK laws.
Consent
Where you have opted in to receive marketing communications, we process your email address on the basis of your consent. You may withdraw consent at any time by clicking ‘unsubscribe’ in any marketing email or by contacting us at hello@drinkcompanion.co.uk.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share it only with trusted service providers who help us operate our business. These providers act as data processors on our behalf and are only permitted to use your data for the specific services they provide to us.
Our current third-party providers include:
• Stripe, Inc. — payment processing (stripe.com/gb/privacy)
• Framer — website hosting and delivery (framer.com/privacy)
• Email service providers — for transactional and marketing communications
We will update this list if we engage additional providers. All providers are required to handle your data securely and in accordance with applicable data protection law.
6. International Data Transfers
Some of our third-party providers, including Stripe and Framer, may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent protections recognised under UK law, so that your data receives a comparable level of protection.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
• Order and transaction records — retained for 7 years to comply with HMRC and accounting requirements
• Customer support communications — retained for 2 years
• Marketing data — retained until you unsubscribe or withdraw consent
• Website analytics data — retained in line with our analytics provider’s data retention settings
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be attributed to you.
8. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to request that we limit how we process your data
• Right to object — to object to processing carried out on the basis of legitimate interests
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to withdraw consent — at any time, for any processing based on consent
To exercise any of these rights, please contact us at hello@drinkcompanion.co.uk. We will respond within one calendar month as required by UK law.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
• Website: ico.org.uk
• Phone: 0303 123 1113
9. Cookies
Our website uses cookies — small text files stored on your device — to help the site function and to understand how it is used. We use the following categories of cookies:
Essential Cookies
These are required for the website to operate correctly and cannot be disabled without affecting site functionality. This includes cookies set by our website platform (Framer) and payment provider (Stripe).
Analytics Cookies
These help us understand how visitors use our website, such as which pages are most visited and whether any errors occur. This information is used to improve the site and does not personally identify you.
Marketing Cookies
Where you have opted in to marketing communications, certain cookies may be used to measure the effectiveness of those communications. These are only active with your consent.
You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use parts of this website. For more information about cookies and how to manage them, visit allaboutcookies.org.
10. Children’s Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at hello@drinkcompanion.co.uk and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The most recent version will always be available at www.drinkcompanion.co.uk.
Where changes are material, we will notify you by email if you have an active pre-order or have opted in to communications. The date at the top of this document indicates when the policy was last updated.